At Baltic Street, we believe in the power of hope, connection, and personalized support to transform lives.

INSET PROGRAM

At Baltic Street, the INSET Program is rooted in a simple belief: every person deserves to be heard, respected, and supported on their own terms.

INSET (Intensive and Sustained Engagement Teams) is a voluntary, peer-led, community-based approach designed to walk alongside individuals, especially those who have not felt seen, supported, or well-served by traditional systems. We recognize that many people carry complex experiences including trauma, systemic barriers, and moments of deep vulnerability. Our role is not to direct but to partner with compassion, curiosity, and respect for each person’s unique story.

Our team of certified Peer Specialists and multidisciplinary staff bring both professional knowledge and lived experience offering 24/7 support that is flexible, responsive, and grounded in trust. Whether someone is navigating mental health challenges, housing instability, substance use, system involvement, or other life transitions we meet them where they are emotionally, physically, and culturally.

INSET is built on a trauma-informed and person-centered foundation. This means we prioritize safety, choice, collaboration, empowerment, and connection in every interaction. Individuals define their own goals, timelines, and pathways forward. There are no rigid expectations or time limits, only a shared commitment to supporting what matters most to them.

We work to strengthen existing relationships and build new meaningful connections within each person’s chosen community. This may include linking individuals to housing, healthcare, education, employment, or other support always guided by their voice and preferences. We also recognize the importance of supporting people through transitions, uncertainty, and self-identified moments of need offering consistent presence during times that can often feel overwhelming.

INSET serves adults (18+) who may be navigating complex mental health needs or frequent interactions with crisis, hospital, or legal systems including those at risk of or transitioning from more restrictive interventions. As a fully voluntary program INSET offers an alternative path; one that centers dignity, autonomy, and the least restrictive support possible.

Through sustained engagement we aim to reduce unnecessary hospitalization, system involvement, and isolation while fostering hope, resilience, and a greater sense of belonging. Recovery is not only possible, it is personal and it is self-defined.

Our team is available 24 hours a day, 7 days a week, with both phone support and flexible, in-person engagement when desired.

Referrals are welcome at any time.

Call 1-888-813-6015 to connect.

Because everyone deserves support that honors who they are and who they want to become.

Inset Contacts

Our Location

I.N.S.E.T. Office

Tel: 888-813-6015
Fax: 718-788-6110